Trading, Customer Services and Returns Policy

James Skuse Trading As Wholesale Service Tools - Customer Service and Returns Policy. Welcome to my website, I hope you have found it easy to navigate and that you were able to locate the tools you are searching for. As we are not trading 'face to face' and you are unable to examine the product in advance of sending your money; I must adhere to the 'Distance Selling Regulations (DSRs). I fully support the rules assigned by the Office of Fair Trading and therefore, offer you a no quibble refund on all cancellations advised before tools are despatched. If you would like to cancel an order just call or text my mobile number. My mobile number is provided on the automated sales confirmation and all order status updates. Delivery will be as per the time scale advised at the point of sale however, the Office of Fair Trading rules do allow me to complete the sale within 30 days in the event of technical problems etc. My target is always to get the tools to you ASAP (1-4 days) as I take pride in my customer service and I want you to buy again. Once the tools are despatched don't worry, you have 7 days after receiving the tools 'Cooling Off' in which to decide what you would like to do. However, it is important to note that you must pay to return the tools to me and that I will only provide a refund for the initial invoice total within 30 days of receipt. I would advise you to confirm your decision to return tools in writing and use a safe, reliable, recorded delivery service for our mutual protection. If you wish to return tools then return them safely to: Wholesale Service Tools 20 Cresswell Drive Hilperton Trowbridge Wiltshire BA14 7TN The Office of Fair Trading prevent me from imposing any conditions that would stop you examining the tools when they are in your care. However, if you know you don't want them, then please be careful with the packaging and do not use the tools as I will need to offer these tools to another customer. Remember I am on the mobile if you need me urgently and I check my emails regularly; so stay in contact and I will look after you.

Privacy Policy

PRIVACY POLICY Wholesale Service Tools is committed to preserving the privacy of all visitors to our website at www.service-tools.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. INFORMATION THAT WE COLLECT FROM YOU When you visit, register or order products or services on www.service-tools.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. USE OF YOUR INFORMATION Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know. DISCLOSURE OF YOUR INFORMATION The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@service-tools.co.uk. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. COOKIES Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@service-tools.co.uk. SECURITY AND DATA RETENTION We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. ACCESSING AND UPDATING You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@service-tools.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. CHANGES TO OUR PRIVACY POLICY Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. CONTACT All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@service-tools.co.uk. ----------------------------------- Prepared by Lawyers Direct www.lawyers-direct.biz in association with e-terms.co.uk

Terms and Conditions

WEBSITE TERMS AND CONDITIONS WELCOME TO THE Wholesale Service Tools WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.service-tools.co.uk. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE. The www.service-tools.co.uk website is operated by: James Skuse trading as Wholesale Service Tools. VAT Registration Number: GB 932 2125 59 Our contact details are as follows: Trading address: 20 Cresswell Drive, Trowbridge, Wiltshire, United Kingdom, BA14 7TN. General email: info@service-tools.co.uk Telephone number: 08708 030 029 Fax number 1. INTRODUCTION 1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website. 2. ORDERING FROM US 2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. 2.2 Our acceptance of an order takes place when we despatch the order. We will make the effort to send you a despatch confirmation by email. Please note that we carry out all administration and confirmation of orders after the goods are despatched; this way we can inform you as to the method in which goods were sent and advise the level of service that any third parties have promised. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions. 3. PRICING 3.1 Our prices do not include VAT as we are not registered for VAT. 3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. 3.3 Our prices are reviewed periodically and the next review will be on 01/08/2008. 4. CANCELLATION AND RETURNS POLICY 4.1 If you wish to cancel your order: (a) you can notify us by email to sales@service-tools.co.uk before we have dispatched the goods to you see clause 2.2; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. (c) Orders may not be cancelled once in transit. 4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange in accordance with clause 4.3 below. The costs of returning goods to us shall be borne by you. 4.3 Upon receipt of the goods we will give you a full refund of the amount paid less the initial delivery amount paid at the point of sale. You may request an exchange credit as required to the sum of the goods only. 4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used or the packaging is damaged in the case of software, audio or visual products, limited edition model vehicles where the packaging has been unsealed where the products are magazines or newspapers to any products that we have made or customised specifically for you to any products that by their nature have a limited lifespan, such as flowers and fresh food The provisions of this clause 4.4 do not affect your statutory rights. 4.5 Shortages or damages should be advised within 2 days of receipt. Claims after this period will not be accepted. The carrier's delivery note must be endorsed 'received damaged / open / missing'. Non delivery must be advised in writing within 7 days of the invoice date. 4.6 Cutting tools and cutting accessories for example, drill bits, hacksaw blades, chisels are classified as consumable. Other products such as power bar heads, reducers, T40 Bits are also classed as consumable and are available as spare parts. A full list of these products is available on request. Our guarantee extends to only those component parts found to be faulty and not on complete sets. 5. LICENCE 5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies. 5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 5.4 Any rights not expressly granted in these terms are reserved. 6. SERVICE ACCESS 6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 7. VISITOR MATERIAL AND CONDUCT 7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 7.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 7.3 You may not misuse the Website (including, without limitation, by hacking). 7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3. 8. LINKS TO AND FROM OTHER WEBSITES 8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the Sierra Spares logo; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Sierra Spares / eFord / service-tools trade marks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate. 8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2. 9. REGISTRATION 9.1 To register with www.service-tools.co.uk you must be over eighteen years of age. 9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. 9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 10. DISCLAIMER 10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 11. LIABILITY 11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. 11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details. 12. GOVERNING LAW AND JURISDICTION 12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. 12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws. 13. MISCELLANEOUS 13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions 13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. 13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. ----------------------------------- Prepared by Lawyers Direct www.lawyers-direct.biz in association with e-terms.co.uk